Order Processing: The first step in the fulfillment process is order processing. When a customer places an order for a product, the supplier or retailer receives order information, including product quantity, shipping address and other related requirements.

Preparing the Goods: Before shipping, the goods need to be prepared and packed. This includes picking up goods from warehouses or suppliers and carrying out operations such as inspecting, sorting, labeling and packaging. The packaging of goods needs to comply with transportation requirements and protect the goods.

Transportation arrangements: Select the appropriate transportation method and transportation company based on the nature, quantity and destination of the goods. Transportation arrangements include selecting transportation vehicles (such as trucks, ships, airplanes), formulating routes, and planning transportation times.

Shipping and Tracking: Load the goods into the carrier to start the shipping process. During the transportation process, the logistics tracking system can be used to monitor the location and status of the goods in real time to ensure that the goods reach their destination safely.

Last mile delivery: When the goods arrive at the destination area, last mile delivery is required. This can be done through a courier company, postal service or specialist delivery provider. The delivery person delivers the goods to the address designated by the customer and signs for confirmation when necessary.

Delivery and confirmation: The delivery person delivers the goods to the customer and requires the customer to sign for confirmation. Customers can check the completeness and accuracy of the goods and sign documents confirming receipt.

After-sales service: After the delivery is completed, the supplier or retailer may provide after-sales services, such as processing returns, exchanges, or providing technical support. This ensures the customer is satisfied with the goods and resolves any issues that may arise.

Understand the return policy: Before returning an item, customers should understand the supplier or retailer's return policy. Return policies usually stipulate the conditions, time limits, refund methods and other information for returns. Customers should review relevant policies to ensure they are eligible for returns.

Contact Customer Service: Customers will need to contact the supplier or retailer's customer service department to notify them of their intention to return an item and provide relevant order information and reason for return. Communication with customer service can usually be done via phone, email, or online channels.

Confirm Return Eligibility: Customer Service will evaluate the customer's return request and confirm that it qualifies for the return policy. This may involve checking the condition of the product, packaging integrity and legitimacy of the reason for return.

Determine the return method: Once return eligibility is confirmed, the customer service department will negotiate with the customer to determine the return method. This may include sending the product back yourself, arranging for a courier to pick it up, or making a return at a designated return point.

Packaging and Labeling: Customers are required to properly package and label returned products to ensure the safety and integrity of the products during the return process. Customers are usually required to use the original packaging or similar protective measures and attach a return label or relevant return documentation.

Return Logistics: Based on consultation with customer service, the customer sends the returned product back to the supplier or retailer. This can be done through a courier company, postal service or other logistics channel. Customers should retain the tracking number of the return in order to track the status of the return.

Return Processing and Confirmation: Once the return is received by the supplier or retailer, the return will be processed and confirmed. They may check the condition and completeness of the product to determine whether it complies with the return policy. Once the return is confirmed to be correct, the supplier or retailer will issue a refund or other appropriate processing.

Refund or Exchange: Depending on the return policy and the customer's choice, the supplier or retailer will issue a refund or exchange. Refunds may be made via the original method of payment, or alternative refund methods may be provided. If the customer chooses to exchange the product, the supplier or retailer will negotiate to arrange shipment of the new product.