Order Processing: The first step in the fulfillment process is order processing. When a customer places an order for a product, the supplier or retailer receives order information, including product quantity, shipping address and other related requirements.
Preparing the Goods: Before shipping, the goods need to be prepared and packed. This includes picking up goods from warehouses or suppliers and carrying out operations such as inspecting, sorting, labeling and packaging. The packaging of goods needs to comply with transportation requirements and protect the goods.
Transportation arrangements: Select the appropriate transportation method and transportation company based on the nature, quantity and destination of the goods. Transportation arrangements include selecting transportation vehicles (such as trucks, ships, airplanes), formulating routes, and planning transportation times.
Shipping and Tracking: Load the goods into the carrier to start the shipping process. During the transportation process, the logistics tracking system can be used to monitor the location and status of the goods in real time to ensure that the goods reach their destination safely.
Last mile delivery: When the goods arrive at the destination area, last mile delivery is required. This can be done through a courier company, postal service or specialist delivery provider. The delivery person delivers the goods to the address designated by the customer and signs for confirmation when necessary.
Delivery and confirmation: The delivery person delivers the goods to the customer and requires the customer to sign for confirmation. Customers can check the completeness and accuracy of the goods and sign documents confirming receipt.
After-sales service: After the delivery is completed, the supplier or retailer may provide after-sales services, such as processing returns, exchanges, or providing technical support. This ensures the customer is satisfied with the goods and resolves any issues that may arise.